Williamhill's Terms & Conditions

1Introduction & Consent

Williamhill (referred to herein as "we", "the platform", or "the site") operates an online gaming platform for players in Bangladesh. These Terms & Conditions ("Terms") apply to the use of all williamhill services.

By registering on this platform or using our services in any way, you automatically agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using this platform.

Williamhill operates on the principles of integrity, transparency, and player protection. Every rule we have is designed with our players' best interests in mind.

2Account Registration

To open an account with williamhill, you must provide accurate and complete information. williamhill reserves the right to verify the details submitted at registration.

Information required to register:

• Full name (as it appears on your National ID)
• Date of birth (must be 18 years of age or older)
• An active mobile number or email address
• Current residential address

Each person may only register one account. If multiple accounts are found belonging to the same individual, williamhill reserves the right to close all of them, and all bonuses and deposited funds may be forfeited.

You are responsible for keeping your account password and login credentials secure. Any activity carried out through your account will be your sole responsibility.

3Eligibility Requirements

The following conditions must be met to use williamhill's services:

• Applicants must be at least 18 years of age.
• You must reside in a jurisdiction where online gaming is not prohibited by law.
• You must be of sound mind and capable of making informed decisions.
• You must not be an officer, employee, or close relative of a williamhill employee.

If someone opens an account in violation of the eligibility requirements and this is later discovered, the account will be closed immediately and all winnings will be void.

4Deposits & Payments

Williamhill supports all major payment methods in Bangladesh — Mobile Pay, Nagad, Rocket, and bank transfer. Please keep the following in mind when making a deposit:

• All deposits must be made from a payment method registered in your own name.
• Third-party deposits are not accepted.
• A minimum deposit amount applies — please visit the cashier page for current limits.
• Deposits are generally instant, though bank transfers may take a little longer.

Payment Verification

For large transactions, williamhill may request additional verification. This is carried out to prevent money laundering and to protect your security. If the required documents are not submitted in time, the transaction may be cancelled.

5Withdrawal Policy

Williamhill ensures players are paid on time. Here's what you need to know about withdrawals:

• Withdrawals can only be made to the same payment method used for the original deposit.
• The minimum withdrawal amount is listed on the cashier page.
• Standard withdrawals are processed within 24 hours.
• Identity verification is mandatory before your first withdrawal.
• Withdrawals cannot be made until bonus requirements are met.

6Bonus Terms & Conditions

Williamhill offers a range of bonuses, each with its own terms. That said, some general rules apply to all bonuses:

• Each bonus carries a wagering requirement (typically 20x–40x).
• Bonus funds cannot be used on all games — eligible games are listed on the offers page.
• The same bonus cannot be claimed more than once.
• Expired bonuses will be automatically cancelled.
• If bonus misuse is suspected, williamhill may investigate the account.

Welcome Bonus

The welcome bonus for new members is available on the first deposit only. Your account must be verified to claim it. Full terms of the welcome bonus are available on the bonus page.

7Gaming Rules

When playing on williamhill, the following basic rules must be followed:

• The rules for all games are clearly stated on the game pages and paytable sections.
• If your connection drops during a game, williamhill's system saves the current state of the game.
• If a game is cancelled due to a technical issue, your stake will be refunded.
• In the event of any dispute over game results, williamhill's system logs will serve as the final authority.

In Live Casino games, the dealer's decision is final. For Sports Betting, stakes are generally refunded if a match is cancelled, though individual market rules may vary.

8Prohibited Activities

The following activities are strictly prohibited on williamhill:

• Creating multiple accounts or using someone else's account
• Placing artificial bets or engaging in collusion (syndicate betting) to exploit bonus offers
• Attempting to hack, introduce viruses, or manipulate the gaming system
• Automated betting using third-party software or bots
• Money laundering or any other illegal financial activity
• Harassment of other players or staff

9Account Closure & Suspension

Williamhill reserves the right to close or suspend an account in the following circumstances:

• Where there is clear evidence of a terms violation
• Failure to verify identity or age
• If suspicious financial activity is detected
• If a player requests self-exclusion

You may also request account closure at any time. Any remaining balance (excluding bonuses) will be refunded, provided the closure is not due to a breach of terms.

10Responsible Gaming

Williamhill believes gaming should be fun, not a source of problems. That's why responsible gaming is our top priority. Here's what we offer you:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Timer: Set how long you want to play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: If you need a long-term break, you can opt for self-exclusion.

Gaming is entertainment. If you feel it's getting out of control, reach out to our support team right away. williamhill is always here for you.

11Limitation of Liability

Williamhill strives to deliver the highest quality of service, though there are certain limitations to our liability:

• Williamhill is not liable for any losses caused by internet disruptions or device failures.
• We are not responsible for delays caused by third-party payment gateways.
• Williamhill is not responsible if your login credentials are compromised by a third party.
• Williamhill is not liable for service interruptions caused by force majeure events such as natural disasters or cyberattacks.

12Changes Policy

Williamhill reserves the right to change, amend, or update these terms and conditions at any time. Before any changes take effect:

• A notification will be sent to your registered email address.
• Updates will be published in the notifications section of the site.
• The date of the most recent update will be shown at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request account closure.

For any questions or feedback, reach out to our support team — we're always here to help.